WELFARE
WELFARE
The AGC recognises the challenges and stress that come hand in hand with military life and are committed to ensuring that our soldiers and their families receive care and support 24/7.
OTHER AGENCIES THAT CAN PROVIDE ASSISTANCE:
Supporting veterans and serving military personnel living with injury, illness or isolation
Visit The Not Forgotten
Veterans Mental Health and Wellbeing Service
Visit Op COURAGE
Support pathway for veterans experiencing homelessness
Visit Op FORTITUDE
Support for veterans in the justice system
Visit Op Nova
Support for veterans in the justice system
Visit Forces Employment Charity
The Army Welfare Service (AWS) is the Army's professional welfare provider. It delivers a comprehensive and confidential welfare service responsive to the needs of individuals and families including personal support, community support - including deployment support for families, an information network (HIVE) and joint service housing advice.
The AWS support is offered to: Regular Soldiers, their families and communities, the Army Reserve and Reservists and in certain cases Veterans and MoD Civilians overseas.
Further information can be found on the Army Welfare Service Webpages:
VALOUR is a new programme giving veterans across the UK easier access to the essential care and support available to them. This was announced in May 2025 and is being overseen by the Office for Veterans’ Affairs in the Ministry of Defence. VALOUR will improve the coordination of services at a national, regional and local level to ensure that veterans receive the support they need. There are 3 components of VALOUR:
VALOUR HQ
VALOUR HQ will sit in the Office for Veterans’ Affairs within the Ministry of Defence. This new team will provide assurance and training across the VALOUR network. It will gather data and insight, working with policy and research teams to ensure services are designed to meet local needs.
VALOUR support centres
VALOUR support centres will facilitate access to multiple services for veterans. They will be required to meet high standards and provide timely data to the UK government about the needs and experiences of veterans to inform future service improvements. Further information on development funding for the VALOUR support centres will be released in the coming months, including eligibility criteria and timelines.
VALOUR regional field officers
Regional networks will be supported by dedicated, locally based VALOUR regional field officers. They will bring together stakeholders across local government, public services and the third sector, and facilitate the exchange of data, insight and learning between local government and VALOUR HQ. VALOUR regional field officers will not replace Armed Forces Champions, Veterans’ Champions or other similar posts, who operate at a more local level. They are valuable colleagues and will remain so under the new model. Regional field officers will work closely with them as VALOUR develops, supporting their work and ensuring they are linked in with Defence.
VALOUR: information and next steps
Find out how VALOUR will support veterans across the UK, and how to get involved.
